In order to improve Consumer Relationship Management, the Power Department has established a three-mode Consumer Grievance Redressal System for registering complaints related to electricity supply.
Mode 1: Online Grievance Registration
Consumers can log in to the following portal and register their complaints:
https://selfservice.powersikkim.in/#/register_grievance
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Mode 2: Consumer Call Centre
A Consumer Call Centre has been established at DPH, Gangtok. Consumers may register their complaints by calling any of the following numbers:
1. 8597134333
2. 8597138333
3. 8597123322
4. 8597125222
5. 1912 (Toll Free)
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Mode 3: Sub-Station Contact Numbers
Consumers may also contact the respective Sub-Stations to register complaints or enquire about the status of power supply.
Pakyong District
1. Mamring – 8670007291
2. Rongli – 7047348249
3. Pachey, Pakyong – 7047186437
4. Rorathang – 8172097518
5. 4th Mile, Kumrek – 6297913583
6. Rhenock – 9242757385
Soreng District
1. Soreng – 7501248137
Gangtok District
1. Topakhani – 7047088137
2. Nimtar – 7047957351
3. Sichey – 8170003782
4. 5th Mile, Tadong – 6294324334
5. Perbing – 6295590271
6. Lagyap – 9242762156
7. Marchak – 9242763779
8. Khamdong – 8509097003
9. Bulbulay – 8250949742
Namchi District
1. Rothak – 9242753081
2. Jorethang – 9242753938
3. Yangang – 8509116737
4. Ravangla – 7501226729
5. Melli – 8170007946
Gyalshing District
1. Pelling – 7047886437
2. Kyonsa – 7679418857
3. Sagbari – 8509749838
Mangan District
1. Mangan – 9046018734
2. Rabom – 7047788319
3. Phodong – 7908805015
4. Maltin – 9242775858
5. Lachung – 9242774305
6. Ghurpisey – 7047147964
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Kindly note these numbers for future reference.
In case of any power-related issues or emergencies, consumers are requested to contact the respective control room.
Power Department
Government of Sikkim