The use of technology in the delivery of government services is particularly
relevant in a state like Sikkim where communication and access are major
problems. The Government of Sikkim has already made a beginning in the
application of electronic technology to government operations. It is the first
state in the country to have computerised all its land records. But the use of
computers is still largely viewed as a mechanical adjunct to the existing
mechanical process and utilised mainly for data storage. It is important that
the government takes steps to advance the application of technology, both to
demonstrate its usefulness and to reduce costs of operations.
A beginning may be made with the introduction of
on-line systems in the office of the Chief Pay and Accounts Officer. This office
should be made responsible for the (i) pay-roll, including those that are now
maintained by the self accounting departments (ii) payment of pensions, and
(iii) transfers to zilla parishads. These operations are rendered easier through
the availability of off-the-shelf software that lends itself to easy
customization and the homogeneous nature of transactions. The application of
on-line systems will result in staff savings and more important, quick delivery
of services not to mention the quick compilation of a substantial part of public
outlays.
Information technology can be effectively used to
increase the government's interface with the public and to enhance the quality
of state services. The government will keep a database of citizens, which will
help target welfare programmes and minimize the misuse of funds. The spread of
electronic networks and incorporation of information technology in the
day-to-day functioning of the government will allow the public easy, quick and
convenient access to government services and help cut down on corruption. For
example, individuals will be able to apply for a birth certificate or renew
their driving licences electronically; and projects could be given clearances
online.
Within the government, too, the process of
decision making will be quicker by cutting down on transit delays in sending and
receiving information. Video-conferencing of meetings between ministers,
bureaucrats and district officials, could speed up decision making and shorten
the time period between policy decision and implementation.
Tax revenues can be enhanced by the introduction
of computerized collection of data, including assessment, scrutiny and audit.
Computerized check posts at all the four border crossings into the state would
provide an independent source of information on its tax base regarding the names
and addresses of the consignor and consignee and the nature and value of the
consignment.
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